TERMS AND CONDITIONS
Policy Effective as of March 31, 2015
This website (“Site”) is provided by TRANSFAST Remittance LLC (“TRANSFAST”), a leader in global money transfer services. The following agreement ("Agreement") details how you may use this Site and the services ("Services") made available through it. ‘Site’, by definition for this agreement includes our Service application(s) available via internet/web access, mobile and smart phones, tablets, or any other technology that allows you to access the Service, which exists now or in the future.
As used throughout this User Agreement, the terms "TRANSFAST", "we", "us", and "our" refer to TRANSFAST Remittance LLC, a Delaware corporation, together with its employees, consultants, directors, successors, affiliates, service providers, and assignees. The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or visitors to our websites.
By your use of this Site and our Services you agree with and accept the following terms and conditions, otherwise, please don’t use the Site.
This Site, including all text, graphics, logos and image, as well as all other TRANSFAST copyrights, trademarks, service marks, products and service names are the exclusive property of TRANSFAST, and may not be used for any purpose without express written permission from TRANSFAST.
This site and the services made available through this site, are provided without any warranty of any kind, or condition, expressed, implied or statutory. Transfast, its subsidiaries, employees and correspondents specifically disclaim any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Transfast reserves the right to review all transactions (fraud, compliance, anti-money laundering, transaction security), and may choose to hold any transaction until payment is received from the funding source.
TRANSFAST will use its best efforts to ensure the timely processing of transactions, refunds or credits, but makes no claims or warranties regarding the time needed to process a transaction, refund or credit to completion. Refunds or credits to the payers funding source may take between 3-5 business days from the time the refund or credit is issued. To a great degree, the timing and delivery of Services depend on factors outside of our control. For security of your account, prior to accepting and releasing funds for a transaction, TRANSFAST reserves the right to validate the identity and account holder; the funding source and funds availability from the funding source of the sender; and to validate the location or receipt type (bank account, credit/debit card, pick-up location, agent location, etc.) of the recipient. In certain jurisdictions disclaimers of implied warranties are not permitted, therefore, the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state, depending on which state you live in.
TRANSFAST assumes no responsibility and shall not be liable for any damages or losses of any kind caused by the use of this Site or Services made available through it. This disclaimer includes damages caused by computer viruses, worms, bots or any other computer software problems that may infect or damage your computer software, hardware, memory or any other property of yours as a result of your accessing this Site or using the Services.
You agree to indemnify, defend and hold TRANSFAST, its affiliates, officers, directors, owners, employees, contracted service providers, representatives, correspondents and agents harmless from any claim or demand made by any third party, including any and all losses, damages, liabilities, including attorneys' fees, costs and expenses of any kind relating thereto, arising from your use of the Services made available through this Site, your violation of these terms and conditions, or your violation of law or intentional wrongdoing. You also agree to indemnify TRANSFAST (et al above) for any delay in the acceptance, processing, and completion of transaction, refund, or credit until TRANSFAST’s proprietary verification and validation processes are complete.
LIMITATION OF LIABILITY
Except for claims under section 1810.5(c) of the california financial code arising from transactions originating in california, in no event shall transfast, its affiliates, officers, directors, owners, employees, representatives, correspondents and agents be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of $500.00 (in addition to refunding the transaction amount and service fees), including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if transfast has been advised in advance of the possibility of such damages) resulting from negligence on the part of transfast, its agents or disbursement partners, or their respective subsidiaries, officers, agents, partners, or employees.
DISPUTE RESOLUTION AND GOVERNING LAW
Any controversy, dispute, or claim arising out of or in relation to your use of this Site or the Services made available through it shall be governed by and construed in accordance with the laws of New York, New York, USA.
Improperly Filed Litigation
All claims brought against TRANSFAST must be resolved in accordance with these terms and conditions. All claims inconsistent with these terms and conditions shall be considered as improperly filed, and in breach of these terms and conditions. In such event, TRANSFAST shall be entitled to recover its reasonable attorneys' fees and costs (including in-house attorneys and paralegals), provided that TRANSFAST has served you with written notification of said improperly filed claim, and said claim has not been withdrawn.
Waiver of Class Action Rights
By entering into these terms, you hereby irrevocably waive any right you may have to join claims with those of others in the form of a class action. Any claims arising out of, relating to, or connected with these terms and the Services must be asserted in the party's individual capacity only.
You agree that the following categories of information may be provided to you and received by you via this Site: (i) this Agreement and any amendments, modifications or supplements to it; (ii) any initial, periodic or other disclosures or notices provided in connection with the Services made available through this Site, including without limitation those required by federal or state law; (iii) any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Services; (iv) any other communication related to the Services made available through this Site or TRANSFAST.
This Agreement, together with all other provisions incorporated herein by reference, represents the entire agreement and understanding between you and TRANSFAST with respect to the use of this Site and the Services made available through it. This Agreement replaces and supersedes any prior agreements between you and TRANSFAST with respect to the use of this Site and the Services made available through it.
Failure by TRANSFAST to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found to be invalid, the parties agree to endeavor to give appropriately valid effect to the intention of this Agreement as reflected in the provision, and the other provisions of the User Agreement shall remain in full force and effect.
TRANSFAST may modify and change this Agreement without notice, except as may be required by law. The most current version of this Agreement may be viewed at any time by visiting this Site. If you do not agree with any changes or modification, you may terminate your account on the Site and your use of the Services. If you use the Services after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification.
In the event that there may be any inconsistency between the English and or any language text on this Site, including this Agreement, the English text shall always prevail.
FRAUDS AND SCAMS
TRANSFAST considers your security to be of the utmost importance. We dedicate substantial resources and implement state-of-the-art measures to ensure that your information is secure. Nevertheless, we strongly urge you to be wary of sending money to any person whom you do not know well. In particular, you should be cautious of deals or offers that seem too good to be true. To learn more about potential frauds and scams, visit the following website: FakeChecks.org. If you think you have been or might be a victim of fraud, please contact us immediately by telephone at 1-888-973-6383. If outside the United States, call 1-212-355-5574.
If you are aware of anyone using the Services inappropriately, please email us at firstname.lastname@example.org. If you receive any fake (phishing) emails, purporting to be from TRANSFAST, please forward them to us at email@example.com.
CALIFORNIA CUSTOMERS ONLY
Right to Refund
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement, if TRANSFAST or its agent does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing and equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with, and the money has not yet been forwarded or transmitted, you have the right to a refund of your money.
If you want a refund, you may fax your written request to TRANSFAST at 1-888-973-6383; or mail it to TRANSFAST, Attn: Customer Service, 44 Wall Street, 4th floor, New York, NY 10005, USA. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to Section 1810.5 of the California Financial Code.
Complaints If you have complaints with respect to any aspect of the money transmission activities conducted by TRANSFAST or its agents, you may contact the California Department of Financial Institutions at its toll-free telephone number 1 800 622 0620, by email at firstname.lastname@example.org, or by mail at Department of Financial Institutions, Consumer Services, 1810 13th Street, Sacramento, CA 95811.
Please let us know if you have any problems with the Site or Service. You can contact us using the contact information at the bottom of this User Agreement. Residents of certain jurisdictions may also consider the following:
Alabama, call the Alabama Banking Department at 1-866-465-2279, 1-866-465-2279 FREE or http://www.banking.alabama.gov
Alaska, call the Alaska Department of Commerce: Banking and Securities at 1-888-925-2521, 1-888-925-2521 FREE or http://www.commerce.state.ak.us/bsc
California: call the Consumer Services Division at 1-800-622-0620, 1-800-622-0620 FREE www.dbo.ca.gov
Connecticut, call the Department of Banking at 1-800-831-7225, 1-800-831-7225 FREE or http://www.ct.gov/dob
Delaware, call the Office of the State Bank Commissioner at 1-302-739-423,1-302-739-4235 or http://banking.delaware.gov
District of Columbia, call the Department of Banking and Insurance at 202-727-8000,202-727-8000 or http://directory.dc.gov
Florida, call the Florida Division of Financial Institutions at 1-850-487-9687, 1-850-487-9687 or http://www.flofr.com/staticpages/divisionoffinancialinstitutions.htm
Georgia, call the Department of Banking and Finance at 1-800-436-7442, 1-800-436-7442 FREE or http://dbf.georgia.gov
Hawaii, contact the Hawaii Dept of Commercial and Consumer Affairs Financial Institutions at 1-808.586.28201-808.586.2820, http://cca.hawaii.gov/dfi/file-a-complaint or by email: email@example.com
Illinois, call the Department of Financial and Professional Regulation at 1-888-473-48581-888-473-4858 FREE or http://www.idfpr.com
Indiana, call the Department of Financial Institutions at 1-800-382-3955,1-800-382-3955 FREE or www.in.gov/dfi
Kentucky, call the Department of Financial Institutions at 1-800-223-2579, 1-800-223-2579 FREEor http://www.kfi.ky.gov/Pages/default.aspx
Louisiana, call the Office of Financial Institutions at 1-225-925-4660, 1-225-925-4660 or http://www.ofi.state.la.us
Maryland, call the Department of Labor, Licensing & Regulation at 1-410-230-6100,1-410-230-6100 or http://www.dllr.state.md.us/finance
Massachusetts, call the Consumer Affairs and Business Regulation at 1-800-495-2265, 1-800-495-2265 FREE or www.mass.gov/dob
Michigan, call the Department of Insurance and Financial Services at 1-877-999-64421-877-999-6442 FREE or www.michigan.gov/difs
Minnesota, call Department of Commerce Banking and Finance 1-651-539-1700, 1-651-539-1700
Mississippi, call the Department of Banking and Consumer Finance at 1-601-359-1031,1-601-359-1031 or http://www.dbcf.state.ms.us
Missouri, call the Division of Finance at 1-573-751-3242, 1-573-751-3242 or http://finance.mo.gov/contact
Montana, call the Montana Division of Banking and Financial Institutions PO Box 200546, Helena MT 59620. Phone: 1-406-841-2920, 1-406-841-2920. Email: firstname.lastname@example.org, Website: http://banking.mt.gov
Nevada, call the Department of Business and Industry at 1-702-486-4120, 1-702-486-4120 or http://fid.state.nv.us
New Mexico: call the New Mexico Financial Institutions Division 2550 Cerrillos Road, 3rd Floor Santa Fe, NM 87505 Phone: 1-505-476-4885, 1-505-476-4885, Website: http://www.rld.state.nm.us/default.aspx
New Jersey, call the Department of Banking and Insurance at 1-609-292-7272, 1-609-292-7272 or http://www.state.nj.us/dobi/index.html
New York, call the Department of Financial Services at 1-800-342-3736, 1-800-342-3736 FREE or http://www.dfs.ny.gov/about/contactus.htm
North Carolina, call the Commissioner of Banks at 1-888-384-3811, 1-888-384-3811 FREE or www.nccob.org
Ohio, call the Division of Financial Institutions at 1-866-278-0003, 1-866-278-0003 FREE or http://www.com.ohio.gov/fiin
Oklahoma, call the Oklahoma Banking Department at 1-405-521-2782,1-405-521-2782 or http://www.ok.gov/banking
Pennsylvania, call the Pennsylvania Department of Banking and Securities at 1-800-600 0007 1-800-600-0007 FREE or http://www.psc.state.pa.us/portal/server.pt/community/dobs_home/14319
Rhode Island, call the Department of Business Regulation at 1-401-462-95001-401-462-9500 or http://www.dbr.state.ri.us/divisions/banking
South Carolina, call the Commissioner of Banking at 1-803-734-2001, 1-803-734-2001 or www.banking.sc.gov
Tennessee, call the Department of Financial Institutions at 1-615-741-2236, 1-615-741-2236 or http://www.tennessee.gov/tdfi
Texas, call the Texas Department of Banking at 1-877-276-5554, 1-877-276-5554 FREE or www.dob.texas.gov
Utah, call the Department of Financial Institutions at 1-801-538-8830, 1-801-538-8830 or www.dfi.utah.gov
US Virgin Islands, call the Division of Banking and Insurance at 1-340-774-7166 or http://ltg.gov.vi/division-of-banking-and-insurance.html
Virginia, call the Bureau of Financial institutions 1-800-552-7945, 1-800-552-7945 FREE or www.scc.virginia.gov/bfi
Washington, call the Department of Financial Institutions at 1-877-746-4334, 1-877-746-4334 FREE or http://www.dfi.wa.gov
Wisconsin, call the Department of Financial Institutions at 1-608-261-9555, 1-608-261-9555 or www.wdfi.org
Together we can prevent abuse of the elderly. Recognize the signs of Elder Abuse. What is Elder Financial Abuse? Financial abuse is the theft or embezzlement of money or any other property from the elderly. Acts such as stealing (money, social security checks, and possessions) from the elderly or other forms of coercion constitute financial abuse. If you suspect elder abuse, contact info for all states iswww.ncea.aoa.gov.
Transpay.Global ONLINE REMITTANCE SERVICES
OVERVIEW OF THE SERVICES
TRANSFAST has been providing first-quality money transfer services since 1988. TRANSFAST has developed these online remittance and bill payment services ("Services") via our website, mobile applications or other electronic means (“Site”), which allow people to send and receive money to and from certain locations around the world. A "Sender" is someone who uses the Service to send money. A "Recipient”, “Beneficiary", “Biller” or “Payee” is someone who receives money from a Sender through the Service or our Site(s). The "Sender Country" is the country in which the Sender is located and requests to send money through the Service or our Site(s). The "Recipient Country" is the country in which the Recipient receives money through the Service. A "Transaction" is a specific instruction to send money through the Service. The "Transaction Amount" is the dollar amount that the Sender provides to TRANSFAST to send the Transaction. The "Payout Amount" is the amount paid out to the Recipient, excluding any taxes or charges that may be levied under the laws of the Recipient Country (the "Local Taxes"). Payout Amount currency may be designated by Sender based on Recipient Country availability. “Service Fees” are the cost TRANSFAST charges in addition to the currency amount.
Service Not Available to Certain Users
The Service may not be available in whole or in part in certain US states, Canadian provinces and in whole or in part in different countries and jurisdictions as determined by local laws and regulations.
TRANSFAST is a licensed money-transfer business, and therefore maintains zealous vigilance to ensure that the Services not used for any improper or illegal purpose. By using the Services you agree to abide the following additional terms:
You may not provide false or inaccurate information to TRANSFAST when using the Services.
You may not utilize the Services to send funds for other people, especially persons whom you do not know.
You must be at least 18 years of age to utilize the Services as a Sender.
You must be able to form legally binding contracts under applicable law. Other restrictions may apply.
You may not use the Services for any improper purpose, such as illegal on-line gambling, illegal purchase of controlled substances or prescription medication, purchase of firearms or explosives, fraud, money laundering, prostitution or child-trafficking, or financial support of terrorists or terror-supporting organizations.
You may not use the Services to send multiple Transactions under different names or account numbers.
You may not attempt to avoid the TRANSFAST Identification, record-keeping or reporting requirements.
You may not use the Services to obtain a cash advance from a credit card.
You may not access Site by use of an anonymizing proxy.
You may not use any automatic device, or manual process to monitor or copy our Site.
You agree that you are the sole owner of the funding source being used to fund the transaction.
You agree that you are not using a corporate account, or any funding source for which you do not have justification to use for said transactions.
The Services may not be available to customers from all states, provinces and/or countries; eligible countries are available on the site.
The Services are not available to customers in all U.S. states or jurisdictions. Residents of the states of West Virginia, Vermont and Wyoming may not use the Services. (See additional limitations in the “Licensing” section below)
The Services may not be used to send funds to all countries; not all countries are ‘Destination Countries’ currently served by TRANSFAST. (See Site for current county list)
TRANSFAST reserves the right to decline or reject, at its sole discretion, any Transaction at any point before the delivery of the underlying funds.
TRANSFAST reserves the right to validate your bank account prior to releasing your transaction. This verification process may include holding a transaction until funds are collected and confirmed from your Funding Source. When this occurs, Recipient receives funds 3-4 business days after account validation. Funds may be released sooner depending on your transaction history with us, and based on the method the money is to be received.
TRANSFAST reserves the right to review any transaction as part of our security monitoring process. We may review transactions to protect you and your account from fraudulent activity. This security review and validation may delay the release of funds. This is done to protect your funds and to ensure the validity, safety and security of your financial account.
At our sole discretion, we may refuse to process Transactions for certain Senders and Recipients, including without limitation, those entities and individuals included on certain government and commercially available "watch lists" including Specially Designated Nationals, non-cooperative or terror supporting countries and territories, and such other lists as may be issued from time to time by relevant government agencies.
TRANSFAST Remittance, LLC is licensed by state banking departments in the following US states: AL, AK, CA, CT, DE, DC, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, MS, MT, NM, NV, NJ, NY, NC, OH, OK, PA, RI, SC, TN, TX, UT, VA, VI, WA and WI. If your state is not listed, we are unable to set up an account for you at this time.
TRANSFAST is licensed in 6 Canadian Provinces.
Customer Identification Program
In doing our part in the fight against financial crime and terrorist financing activities, we are compelled by U.S. and International laws to obtain, verify and record personal and private information about our customers. Other personal data pertaining to you may be obtained from other sources with or without your knowledge, including information that we may gather about you when utilizing the Services. Periodic account reviews may result in additional verification and validation of personal or private information, and may delay completion of transaction until validation is complete. We may contact you for further information, documentation and verification before we complete a transaction. This verification process may delay the processing of your transaction.
TRANSFAST will make inquiries it deems necessary to verify information provided by you. You hereby authorize TRANSFAST to make such inquiries as it deems necessary, directly or through public and private third parties, to ascertain the accuracy of such information.
Identity and Location Verification
You authorize TRANSFAST to request your mobile carrier to use your mobile subscriber details for verifying your identity. Those details may include name, billing address, email, and phone number. This information may also include location information, if available.
In the event of any problems or complaints, please contact TRANSFAST at the following 888-973-6383
We can also be reached via email at: email@example.com. And by mail at: TRANSFAST, Attn: Customer Service, 44 Wall Street, 4th floor, New York, NY 10005, USA. In the event we are unable to resolve your complaint, you have the right to contact a regulator in the state in which you reside.
We generally do not let you change the details of your Transaction once it's submitted to us for processing. It is your responsibility to make sure your Transaction details are accurate. Any requests for amendment to the transfer may result in cancellation of the transaction.
Money laundering is the attempt to conceal or disguise the nature, location, source, ownership, or control of money. The federal government, using the Bank Secrecy Act and the Money Laundering Control Act, has written strict laws and regulations to help prevent money laundering activities. TRANSFAST has a comprehensive compliance program within its organization to ensure compliance with government rules and regulations. We do not want TRANSFAST services to be used in illegal money laundering activities. It is our policy that we follow both the letter and the spirit of the law and the regulations.
INSTANT BANK VALIDATION (IBV)
Entering your bank username and password is used to log in to your bank account so we can verify that you own this bank. TRANSFAST does not store this information, and all information is sent securely and encrypted over a Secure Socket Layer (SSL), which is certified by NortonSecured™ Terms and Conditions.
INSTANT BANK VALIDATION TERMS
The Instant Bank Validation Service (“Service”, "IBV") is intended to verify that you are the owner of, and/or authorized to use the bank account you select to complete transactions on TRANSFAST. Your use of the Service is subject to the terms of the TRANSFAST User Agreement and these Instant Bank Account Confirmation Terms and Conditions. By proceeding to use the Service, you agree to be bound by Instant Bank Validation Service Terms and Conditions.
Provide Accurate Information
You agree to provide your true, accurate, current and complete online banking login credentials, and you agree to not misrepresent your identity or your authority to use those credentials.
Third Party Access
By using the Service, you authorize TRANSFAST and its suppliers Yodlee, Inc. (“Yodlee”) to access third party sites designated by you, on your behalf, to retrieve information requested by you, or as required by TRANSFAST to confirm your bank account. For all purposes hereof, you hereby appoint TRANSFAST and Yodlee as your true and lawful agent, with full power of substitution and re-substitution, for you and in your name, place and stead, in any and all capacities, to access third party Internet sites, servers or documents, retrieve information, and use your information, all as described above, with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposes as you might or could do in person. YOU ACKNOWLEDGE AND AGREE THAT WHEN TRANSFAST OR YODLEE ACCESSES AND RETRIEVES INFORMATION FROM THIRD PARTY SITES, TRANSFAST AND YODLEE ARE ACTING AS YOUR AGENT, AND NOT THE AGENT OR ON BEHALF OF THE THIRD PARTY. You agree that third party account providers shall be entitled to rely on the foregoing authorization and agency granted by you. You understand and agree that the Service is not endorsed or sponsored by any third party account providers accessible through the Service.
Use of Results Limited
You agree that the results of the Instant Bank Account Confirmation are for your use only in connection with the TRANSFAST Service, on TRANSFAST’s website.
DISCLAIMER OF WARRANTIES
The service is provided on an "as is" and "as available" basis without any representation of warranty. Transfast and, yodlee expressly disclaim all warranties whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
LIMITATION OF LIABILITY
You agree that neither transfast nor yodlee, nor any of their affiliates, account providers or any of their affiliates will be liable for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if transfast, or yodlee has been advised of the possibility of such damages, resulting from the use or the inability to use the service or any other matter relating to the instant verification service.
You agree to indemnify TRANSFAST and Yodlee and their affiliates from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys fees) caused by or arising from your use of the Service, your violation of these terms, and/or your infringement of any intellectual property or other right of anyone.
FEES and CHARGES
You agree to pay TRANSFAST a service fee (the "Service Fee") for each transaction submitted for processing by you, plus any additional charges that may apply to the Transaction, plus the amount of money to be sent to the person receiving the funds ("Beneficiary").
Payment of Transfer
Payment is due at the time you submit a transaction to TRANSFAST. We only accept payment in U.S. Dollars and Canadian Dollars.
In the event that you submit a transaction for which TRANSFAST incurs “NSF” (Non-Sufficient Funds) charges, chargeback fees, or other similar expenses, you agree to reimburse TRANSFAST for all and any such fees, charges and expenses. Each occurrence of an NSF will result in a $10.00 (USD) “NSF Fee”. Fees due to us can be collected when incurred, or may be deducted from the principle amount of your next or future transaction. TRANSFAST reserves the right to collect NSF Fees from any of the Payment Instruments (which may include one or more bank account, credit card and/or debit card) that you have linked to your TRANSFAST.com account, in accordance with this Agreement.
Transfer Amount Adjustment
In cases where transactions are funded from the sender's ("Remitter's") bank account, you hereby authorize TRANSFAST to charge your bank account for a lesser amount, than the amount of the transfer (i.e., for a transfer of $500, TRANSFAST may debit the bank account for $499.98), as part of our effort to confirm ownership of the account.
Unless otherwise specified, all dollar amounts shown in this Agreement are in U.S. Dollars.
Collection of Payment for Transactions
In order for us to collect payment from you, you hereby authorize TRANSFAST to access, charge, or debit funds from any of the payment instruments you provide as a user of the Service, so that TRANSFAST may collect all payments, fees, reimbursements and charges due to TRANSFAST in connection with your use of the Service (a "Payment Instrument" includes but is not limited to credit cards, debit cards or bank accounts). You are responsible for ensuring that there are sufficient funds available in the designated account in order to complete all transactions you authorize.
If for any reason the funding bank provides TRANSFAST with an NSF notice, or refuses to pay for any reason, we reserve the right to cancel transaction, and/or your account, and collect an NSF Fee as noted above (see Fees and Charges).
If for any reason, the Recipient bank account being used for deposit of funds refuses the receipt of a transaction for any reason, we reserve the right to cancel transaction. Please note that due to timing issues, we may not be made aware of such decline notices for a period of 5-7 days after transaction is made to TRANSFAST from the Recipient’s bank. The result of this may cause a delay in the cancellation, and the refund to your funding account. TRANSFAST will not be held liable for any delayed deposits, rejections, or returns from the receiving bank.
Other Charges May Apply
TRANSFAST is not responsible for any fees or charges that may be imposed by financial institutions associated with the Payment Instrument(s) you choose to use. Some credit card issuers may treat the use of your credit card to use the Service as a "cash-advance" and, as such, may impose additional fees, service charges and interest on the transaction. TRANSFAST is not responsible for any such practices and those of any other institutions and any such events outside of TRANSFAST control. TRANSFAST is not responsible for reimbursement of charges imposed to you by any financial institution or company or person you pay using Service. You agree to be responsible for insufficient funds charges, Non-Sufficient Funds (NSF) fees, late fees, chargeback fees, overdraft, cancellation, or other similar charges that might be imposed on you by your bank, credit card or debit card issuer, or any other funds provider.
The Service and Site may also be accessible via a mobile device. To the extent you access the Service or Site through a mobile device, your wireless service carrier's standard charges, data rates and other fees may apply. Use of Service and Site via a Mobile device is deemed as acceptance of this Agreement without Amendment.
TRANSFAST and its "Payer Correspondents" (defined below) will usually make a profit when a transaction is contracted in one currency, and the underlying funds are paid out to the beneficiary in another. Such profit is realized based on the difference between the exchange rate at which TRANSFAST buys foreign currency and the exchange rate provided to you. By using the Services, you hereby agree to and acknowledge such practice.
Note: In addition to potential profit TRANSFAST realizes on a foreign currency exchange transaction, TRANSFAST may or may not charge you and additional fee for Services.
TRANSFAST maintains relations with local and international banks, money exchange houses, bill payment services, and other third party service providers (each, a "Payer Correspondent") to deliver funds to recipients (“Beneficiaries”). As a Remitter, you hereby appoint your Beneficiary as your agent for the purpose of receiving funds remitted by you through the Service.
TRANSFAST will strive to provide current information through our Site with regard to locations, availability, and hours maintained by our Payer Correspondents. However, as a User, you agree that TRANSFAST will bear no responsibility for any inaccuracies that may be posted on this Site. You also agree that we are not to be held liable for any delay in transmission of any transaction, refund or credit being issued to or from your Account. TRANSFAST will not be held liable for inability to collect funds based on Payer Correspondents office or banking hours, rules or policies they have established for funds collection and/or funds disbursement.
Beneficiaries may be required to present valid and acceptable identification documents prior to receiving funds. In addition, there may be cases where Beneficiaries may be required to provide certain transaction-related identifier such as a Transaction Number, which may also require a corresponding personal identification number (or PIN), a "password", and/or a similar verifier associated with their Transaction, before funds are released. User hereby grants TRANSFAST permission to store the data TRANSFAST may consider necessary in order to provide complete and efficient Service, as per this Agreement. Beneficiary may be required to provide valid, current, government issued photo identification to collect funds.
TRANSFAST Right to Refuse or Limit Transactions
At its sole discretion, TRANSFAST may refuse any transaction or limit the amount to be transferred, whether on a transactional or aggregate basis. At the sole discretion of TRANSFAST, such limits may be imposed on individual accounts, linked accounts, related accounts or households. TRANSFAST reserves the right to change or discontinue the Services (or any part thereof) to any person with or without prior notice.
Due Diligence and Verification
TRANSFAST has a regulatory obligation to verify customer information, and to monitor and track certain types of transaction activity. Customer information that TRANSFAST may have to verify may include customer identity, instructions and means of payment for a Transaction. These processes may cause certain Transactions, Refunds or Credits to be delayed or rejected.
The Services should not be used for commercial purposes and we extend no guaranty or assume any responsibility for quality, safety, legality, or delivery of goods or services that you pay for to third parties through the Services. You agree that any commercial use of the Services is at your own risk. If TRANSFAST discovers you are using the Services for such purposes, TRANSFAST reserves the right to reject your transaction(s), and may at its own discretion limit the use of, or block use of, the Site.
Limitations on Funding Instruments
Not all Payment Instruments are eligible for use with all services at all times. TRANSFAST reserves the right, at its sole discretion, to refuse or reject payment by certain types of Payment Instruments. Transactions to the Philippines must be settled with a Payment Instrument issued by U.S. or Canadian Financial Institutions.
Transactions on Behalf of Third Parties
In order to submit or receive a transaction on behalf of a business or legal entity, previous arrangements must be made with TRANSFAST in order for such transaction to be accepted for processing. You must provide all necessary documentation and information about the transacting entity requested by TRANSFAST.
No Post-Submission Changes
No changes will be permitted to your transaction after its submission for processing. It is the Remitter's responsibility to ensure overall accuracy in the transaction details.
For the security of the Account, and to protect against fraud and misuse, we only provide transaction information to the sender ("Remitter"). We may choose not provide information to any other party, including the Recipient, Beneficiary, Biller or Payee except as expressly required by law.
When adding a new, or updating a bank account, we may require it be validated prior to use, and to confirm the Sender as owner of funding account. To validate, we may transmit two small debit amounts to the bank account, which need to be validated/ confirmed by you on the site prior to use of Services. Additionally, we may choose to use commercially available software to electronically validate bank account ownership and funds availability prior to releasing a transaction, credit or refund to your Account. Failure to comply with validation process may delay or result in the cancellation of a transfer.
TRANSFAST may require that funds be verified as available by the issuer of the funding payment instrument prior to release of a transaction to a Recipient. Please note that this authorization, approval and transfer of funds (“Clearing Process”) may take three to five (3-5) business days.
A Transaction can be cancelled as long as the funds have NOT been PAID out to the Recipient, Beneficiary, Biller or Payee. To request the cancellation of a Transfer, the Sender contacts TRANSFAST customer service (via phone, email, or chat). Due to standard bank and funds clearing processes, this refund or credit may take 3-5 business days to clear and be refunded to the Sender’s Account.
A Sender is eligible for a refund if the transaction was cancelled, and we had previously debited the funds from the Sender’s payment source. Due to standard bank and funds clearing processes, this Refund or Credit may take 3-5 business days to clear and be refunded to the Sender’s Account.
Call and Communications Monitoring
In order to ensure the quality and security of our service, we may monitor or record any telephone conversation you have with us. Additionally, we may monitor and keep communications, written, verbal and electronic, you’ve had with us on file for training and security purposes. Communication includes email, chat, voice, social media, etc.
Questions, notifications, requests for refunds or further information can be sent to TRANSFAST, as follows:
Attn: Customer Service
44 Wall Street, 4th floor
New York, NY 10005, USA