Table Of Contents

GENERAL

What is Transpay?

Who operates Transpay?

Why is Transpay unique?

 

API ACCESS

What can API Access do for me?

What type of businesses can use API Access?

When using API Access, what countries can I make payouts to?

What is the cost of API Access?

How do I get started with API Access?

 

WEB ACCESS

What can Web Access do for me?

What type of businesses can use Web Access?

When using Web Access, what countries can I make payouts to?

What is the cost of Web Access? 

How do I get started with Web Access?

What information about my business do I need to provide for my account to be approved?

I have submitted all my required information; how will I know my account is approved?

After my account is approved, what information do I need to provide to make a transfer?

What is the “Single Payment” option?

How do I fund my payments?

What currency does my recipient receive the funds in?

How many payments can I make at once?

How does my recipient know that I have made a transfer?

What banks does my recipient need to have an account with to receive the funds?

How will I know my transfer has been successfully completed?

What if I or my recipient needs help?

 

OTHER

Which types of businesses is Transpay not allowed to do business with?

 

GENERAL   
What is Transpay?

Transpay is a global payments service that provides businesses of all sizes with a scalable, secure, and fully compliant cross-border mass payout solution, making it easy to send funds directly to the local bank accounts of vendors, business partners, freelancers or others in over 125 countries.

Who operates Transpay?

Transpay is a service from Transfast, a global payments company with more than 30 years of operating history, processing over 8 billion USD in annual payment volumes, with over 700 employees headquartered in New York City and with offices in Mexico, India, UAE and the Philippines, among other locations.

Why is Transpay unique?

We’ve built a global payout partner network consisting of direct integrations with hundreds of banks and financial institutions across over 125 countries, enabling us to securely, quickly and efficiently make Local Bank Transfers to billions of consumer and business bank accounts.


API ACCESS
What can API Access do for me?

Transpay’s API Access allows you to securely, quickly and efficiently make mass cross-border payouts directly to the bank accounts of your recipients, or available for cash pickup at local retailers, in over 125 countries.

What type of businesses can use API Access?

API Access is best suited for companies doing at least 1 million USD in annual cross-border payment volumes. Businesses using API Access include Upwork (freelancing platform), Careem (ridesharing), Hotel Tonight (hotel bookings) and many more. For companies with lower payout volumes, we offer Web Access service.

When using API Access, what countries can I make payouts to?

We currently support over 125 countries across the Americas, Europe, Asia and Africa, reaching over 95% of bank accounts in these countries and in addition having over 225,000 cash pickup locations at leading retailers and financial institutions. For more details on our payout network, Contact Sales.

What is the cost of API Access?

Transaction fees are based on payout volumes and destination countries. We offer competitive exchange rates which are shown in real-time, and guaranteed rates at the time of transaction. There are no other fees to either businesses or their recipients. To get a pricing quote for your business, Contact Sales.

How do I get started with API Access?

Integrating with our REST API typically takes 2-4 weeks, and we have a dedicated integration manager to support you during and after the process. To review our API documentation, please Contact Sales.


WEB ACCESS
What can Web Access do for me?

Transpay’s Web Access allows you to securely, easily and cost-effectively make cross-border payouts directly to the bank accounts of your recipients in over 60 countries.

What type of businesses can use Web Access?

Web Access is best suited for companies doing less than 1 million USD in annual cross-border payment volumes and which have a U.S. bank account to fund payments. For companies doing higher payout volumes or who do not have a U.S. bank account, we offer API Access.

When using Web Access, what countries can I make payouts to?

We currently support over 60 countries across the Americas, Europe, Asia and Africa, reaching over 95% of bank accounts in these countries. See currently supported countries.

What is the cost of the Web Access?

Transfer fees are based on payout amounts and destination countries.  We offer competitive exchange rates which are shown in real-time at the time of transfer initiation.  There are no other fees to either you or your recipients.  Learn more about our FEES and RATES.

How do I get started with Web Access?

Create your free account and provide us with your business information for compliance screening. Once approved, authorize your business bank account for ACH debits to fund your transactions, and you can make transfers of up to 10,000 USD per transaction and 20,000 USD per month by simply providing your recipient’s email address, country, and payout amount. Get started now.

What information about my business do I need to provide for my account to be approved?

You will need to provide:

  • Basic business details, such as company name, address, website, phone, etc.
  • A copy of a government ID for you (the primary applicant), as well as Owners and Directors of the company as required
  • Business documentation which varies based on the structure of the business (sole proprietorship, corporation, etc.)

Once approved, you can send up to 10,000 USD per transaction and 20,000 USD per month, with higher limits possible upon providing further.

I have submitted all my required information; how will I know my account is approved?

You will receive an email when your profile is approved. If our Compliance team has follow up questions, we may reach out to you. It usually takes 3-5 business days to approve your account.

After my account is approved, what information do I need to provide to make a transfer?

After your account is approved, you just need to provide your recipient’s email address and the amount to be paid.  If your recipient is already registered with Transpay and has provided their bank account information, they will receive their funds between 3-5 days.  If they have not registered or have not added their bank account information, they will receive an email prompting them to do so.

What is the “Single Payment” option?

The Single Payment option allows you to make one transfer of up to 250 USD without prior account approval, so that you can experience the service without providing all the information required for a full account.  To make additional transfers or to make a transfer of more than 250 USD, your account must be approved by providing the required documentation.

How do I fund my payments?

You fund your payments by adding your U.S. business bank account information.  This can be done instantly with a select number of banks, or manually (by verifying two small deposits made to your account) with any U.S. bank.  Funds will then be withdrawn from your bank account for each order, which may consist of one or more individual payments.  We currently do not accept credit cards, debit cards, or other forms of payment.

What currency does my recipient receive the funds in?

Your recipient will receive funds in their local currency and in USD in select countries.  We offer very competitive exchange rates from USD to local currencies and the real-time exchange rate is shown when initiating a transfer.

How many payments can I make at once?

You can make an unlimited number of payments at one time, up to the account transfer limits.  For each transfer, you must provide the recipient email address and amount to be transferred. The total amount will then be deducted from your business bank account.

How does my recipient know that I have made a transfer?

Your recipient will get an email each time you make a payment.  If your recipient has not signed up or added their bank account information, we will prompt them. Once their bank account information is provided, the transfer will be completed.

What banks does my recipient need to have an account with to receive the funds?

We make payments to over 95% of all bank accounts in over 60 countries we serve.  If we cannot make a transfer to your recipient’s designated account, both you and your recipient will be informed via email, the payment will be cancelled, and all funds for the payment, along with the fee, will be returned.

How will I know my transfer has been successfully completed?

You will receive an email confirmation when the transfer is completed, and corresponding information will be shown in your account. You can always view the status of your payments, along with payment histories, from your Transaction History page.

What if I or my recipient needs help?

We have 24/7/365 customer support available at help@transpay.com or +1 888 314 0691.

 

 
OTHER
Which types of businesses is Transpay not allowed to do business with?

The following shows a list of business types that Transpay and its affiliates are prohibited from entering into a formal relationship with:

  • Adult products and services (listed below):
    • Audiotext (Phone Sex)
    • Videotext (images via the Internet)
    • Memberships, Clubs, Subscriptions
    • Any products on Internet containing graphic or nude content
    • Any illegal activity (i.e., child pornography, bestiality, etc.)
  • Any illegal products/services or providing peripheral support of illegal activity
  • Any product or service operating as a pyramid or Chain Letter scams
  • Collection agencies or firms involved in recovering/collecting past due receivables
  • Cash currency exchanges stores
  • Debt consolidation services
  • Drug paraphernalia of any form
  • Extended warranty companies
  • Firearms sales via MOTO or Internet
  • Foreclosure protection/guarantees
  • Illegal gambling including Internet/MOTO gambling
  • Get-rich-quick schemes
  • Lifetime subscriptions (any product or service)
  • Lottery clubs
  • Medical benefits packages
  • Medical marijuana
  • Merchants offer rebates or special incentives
  • Digital currency trading or exchange (i.e. bitcoin, cryptocurrency)
  • Products and services offering financial gifting and prizes
  • Non face-to-face/online sale of prescription drugs
  • Selling of unlicensed or counterfeit products
  • Non face-to-face sale of tobacco products
  • Subscriptions to newsletters where subscribers may select pre-packaged trips