As U.S. marketplaces grow, they are attracting increasing numbers of international sellers and freelancers. These sellers and freelancers earn an income from participating in the marketplace, and in the process, become payout recipients of the marketplace. Along with those new recipients often come payouts-related growing pains as the marketplace works to provide timely and convenient payouts options to accommodate the increasing number of payout recipients.

We’ve taken some of the most common recipient complaints and diagnosed the issue, then prescribed a solution. Does your business ever hear complaints like these?

Recipient Complaint: “Fees for transferring funds from a card to local bank account went from a reasonable amount to an exorbitant amount overnight, with no explanation!”

Diagnosis: This recipient is suffering from surprise fees, and the resulting inability to predict their business income. There’s nothing more challenging to an entrepreneur or freelancer than sudden shifts in anticipated income. With suppliers to pay and financial goals to meet, unreliable income can present a huge stumbling block to success.

Prescription: Local Bank Transfers from Transpay take the guesswork out of income for recipients. Unlike other payout providers, Transpay provides guaranteed FX rates with no hidden fees. Funds will be deposited to your recipient’s local bank account in the local currency, with no need for additional currency conversions.

 

Recipient Complaint: “The amount of time it takes to receive funds on to my card is too long and it’s impossible to keep waiting!”

Diagnosis: Time pressure on recipients is real, whether it’s pressure to deliver orders, complete freelance assignments, or pay their own suppliers – or even their personal bills. This recipient feels frustrated and reluctant to continue performing work, or selling goods, given that the funds are tied up in a lengthy payouts process. In a world where information flows instantaneously and freely on the Internet, the frustration of having funds tied up in a transaction can present an obstacle to recipient success.

Prescription: Because there are multiple steps for funds to be delivered to a prepaid card, this method can often result in delays. On the other hand, Local Bank Transfers are delivered in a few hours.

 

Recipient Complaint: “Funds were transferred from the marketplace but never arrived on my pre-paid card.”

Diagnosis: This recipient is suffering from a case of uncertain transfer status. It can be a source of frustration for recipients to learn that the funds are on their way, then remain in the dark about the transfer status, only to discover after a long wait that the funds have never arrived.

Prescription: Because Transpay owns every banking relationship in our payout network, we can track the status of your payouts each step of the way. Our Local Bank Transfers are simple and transparent, with no surprises.

Contact us to learn more about the benefits of cross-border bank deposits. 

Article Categories:
Related articles
About Transpay

Transfast Rebrands Transpay Service as Part of Mastercard Integration

Transfast, which offers Transpay as a cross-border payments service for businesses, was acquired by Mastercard nearly a year ago. Today, we’re pleased to share an updated...

Tips And Trends In Cross-Border Payments

Here’s What Can Happen When You Offer Multiple Payout Options

Managing the payouts offerings for a two-sided marketplace, network or other growing business is a complicated affair. Depending on your business, you may be dealing with...

Choosing A Payments Provider

How a Quality Payments Provider Frees You Up to Do What You Do Best

The digital economy is fueled by payments. How to best manage your cross-border payments is an exciting topic that interests a lot of payments professionals. These days,...

Tips And Trends In Cross-Border Payments

What You Really Need to Know About Direct Bank Deposits

By now, those of you who are familiar with Transpay know that direct bank deposits are one of our strong suits. A payment structure that makes it possible to send funds...